Unified Communication
SpringCT, one of the earliest adopters of WebRTC, is at the forefront of custom development services for web based Real-Time Communications (RTC) applications. We have been effectively leveraging our WebRTC expertise developed through in-house technology research for building high performance, scalable multi-party audio, video collaboration solutions. We have developed applications for diverse industries as Education, Manufacturing and Healthcare.
Augmented Reality
Object of interest can be automatically detected and augmented with artificial objects as needed giving an experience of augmented reality. For example, we can detect a face in a live stream and augment the face with a cap. This can also be extended for purposes like virtual presence in a meeting.
Digital Humans
We create tailored computer-generated avatars (Digital Humans) with a wide variety of human expressions and natural language capabilities that can have a real-time speech conversation with users. Our team is proficient in building Digital Human using WebRTC, Scalability and Natural Language Processing technologies.
Chatbot
We use robust technologies and the best Chatbot development frameworks for building tailored chatbots for exclusive business requirements. We develop and train high-quality chatbots with conversational & self-learning abilities, personality traits and context sensitivity. Our dedicated Chatbot development team has experience in building production-ready chatbots.
Integration of CRM
Assisted UCaaS providers in integrating popular CRMs like Salesforce, Zoho, SugarCRM, and HubSpot for seamless collaboration. Call extensions for CRMs are vital for Unified Communication solutions. Benefits of CRM integration include reduced errors in customer data, enhanced customer satisfaction, lower operating costs, improved sales funnel visibility, and better coordination between marketing and sales teams.
Clustering
A cost optimized and highly scalable RTC solution is a critical need for global organizations. We have delivered clustering solutions using AWS and Azure platforms. This supports thousands of participants in webinar and large conferences using diverse client platforms like Browsers, Desktops and iOS/Android smartphones.
SIP to WebRTC
SpringCT has achieved integration of SIP, VoIP and PSTN end points using frameworks like Asterix or Freeswitch. With their stable custom developed products, our clients roll out their offerings for seamless connectivity from various end-points.
Remote Desktop Control
A WebRTC conference along with Remote Desktop Control (RDC) capability allows controller to manage presenter desktop remotely. RDC opens various options of collaboration such as co-browsing, co- editing etc. enhancing collaboration experience. We have supported many customers in building RDC enabled collaboration solution.
Co-Browsing
Live chat applications are commonly used today for customer support allowing businesses to connect in real-time with visitors to their websites. Industry leaders are now moving beyond live chat by utilizing co-browsing solutions. Co-browsing transforms user experience by enabling customer support agents to assist customers effectively.
