Lockdown due to COVID-19 crisis forced a large section of the global workforce to start working from home in a very short span of time, unplanned, and with limited resources. WFH was not an option for every industry. Even for the industries where this was an option, there was struggle initially to facilitate work. Various software tools and technologies have played an important role in streamlining the work and Unified Communication and Collaboration is at the forefront.
Work from home came with a lot of challenges like difficulty in interaction, reduced employee engagement, inadequate work supervision, meetings with hindrances, unpredictable call handling and much more. UC&C offered effective ways to address these challenges.
Advanced unified communication solutions create a virtual workplace where employees can communicate and work together in real-time. Various business processes like brainstorming meetings, presentations, document reviews, candidate evaluation and interviews for recruitment, can be moved online using collaboration technologies such as audio and video conferencing, instant messaging, integrated calendars, document sharing, whiteboards, and various co-browsing/co-creating/co-editing mechanisms. A unified virtual environment built using these technologies connects team members working in different parts of the world and creates a cohesive experience. It makes business processes more responsive, tools easily accessible, and team work more productive.
If managed well, WFH has a lot of benefits to offer to businesses, and also to their employees. Studies have shown that employees working from home are often more effective, work for longer durations and spend less time in unproductive conversations. Operational costs reduce by saving on office space, supplies and maintenance. For employees, no commute to office means saved time, money and effort. They are able to spend more time with their families and pursue their interests.
Covid-19 compelled companies to shift to WFH, but having experienced the benefits, WFH appears to be here to stay. Biggest software technology companies of the world have already announced plans to keep part of their workforce working for home even after the threat of Covid-19 diminishes. This has created excellent opportunity for advancement of UC&C technologies that will further improve effectiveness of online collaboration. SpringCT is at the leading edge of this technology and is looking forward to making an important contribution in shaping the future of collaboration.